Complaints
At Woolskins, we do everything we can to give you a great experience.
Sometimes you may not be satisfied with something. Let us know, and we’ll be happy to help.
Warranty
We care about our products and, naturally, do our best to deliver them to you in top condition. However, it may happen that an order is damaged during shipping or that something else occurs that entitles you to a warranty claim. By law, you must notify us of the issue within two months of discovering it. If the issue is covered by the warranty, we will arrange for a repair or replacement at no charge.
Complaints
Something may not always go quite as planned. We recommend that you first let us know about any complaints by emailing info@woolskins.eu. If this does not lead to a solution, you can submit your dispute for mediation through WebwinkelKeur at https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil/.
Submitting a complaint
You can submit complaints about our products or services within a reasonable time after discovering the issue by emailing us at info@woolskins.eu or calling +31 (0)20 20 44 55 7.
What happens to your complaint?
- You will receive confirmation of receipt within 1 business day.
- We will investigate your complaint and respond in detail within 14 days.
- If we cannot resolve it together, you can refer your complaint to WebwinkelKeur.
https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.
You can also leave your message below.